Terms & Conditions
A non-refundable deposit of AUD 200.00 per person or NZD 210.00 per person is required within 10 days upon confirmation of booking. After this period booking is subject to cancellation. Certain services may require a deposit prior to confirmation, which is refunded if the service is unavailable and no confirmed bookings is made with Sun Island Tours. An additional deposit may be required for certain cruises and services and the deadline may vary. These will be outlined on invoice.
Final payment is payable 45 days prior to departure date from Australia or New Zealand unless otherwise stated (for instance, specials and other promotions). Unless monies are actually received by Sun Island Tours, no responsibility is held for monies paid to other travel agents, acting on our behalf, for any accommodation, tours, car hire, cruises and/or any other Sun Island Tour products. Cruise bookings, as well as some other tour and hotel options may require full payment earlier than 45 days.
All cancellation charges are based on the commencement date and cost of each confirmed service and are in addition to any charge levied by the client’s travel agent, and will be applied and calculated by the number of days before the commencement date upon which written advice of cancellation is received by the Sun Island Tours office in Australia or New Zealand.
45 days prior or more: Deposit paid (including any additional supplier deposits)
44 days or less: Deposit paid (at minimum), up to 100% (total cost) of each service, as per invoice
As well as the above charges some service providers may charge additional cancellation fees. Any such fees will be added by Sun Island Tours to the client’s account. The Tour Operator or Cruise Company reserves the right to cancel any program at any time. In the event of a complete cancellation of a program by the tour operator, the passenger will be offered a credit from the tour operator (less any administration fees), or any alternative solution (at the tour operator’s discretion). Cancellation fees vary on cruises.
Force Majeure may refer to any event which is outside the reasonable scope of Sun Island Tours and affects our ability to deliver your confirmed services. This includes but is not limited to: armed conflict, natural disasters (including extreme weather), acts of God, epidemics/pandemics, civil strife, industrial dispute, nuclear or environmental fallout, and changes in law which limit your ability to complete your travel. In such an instance Sun Island Tours may elect to terminate your booking contract with us (in whole or partially); or amend your travel arrangements to another date or service (however amendment fees and increases in pricing may still be applicable).
AMENDMENT TO BOOKINGS
If a client wishes to amend their bookings after confirmation, an amendment fee of AUD 55.00 (including GST) or NZD 58.00 will be charged for each individual amendment. First amendment is free of charge. Any amendment is subject to availability as well as cancellation conditions.
Credit Cards: Sun Island Tours accepts Visa & Mastercard as a form of payment. A surcharge of 2% applies to all credit card transactions. An additional 1% surcharge applies to all international flights. Ferry & Transfer only booking: An AUD 55.00 or NZD 58.00 fee will apply to all bookings that consist of ferry and/or transfers only, where no accommodation or tours have been booked with Sun Island Tours. Late Booking: An AUD 55.00 or NZD 58.00 fee will apply to all bookings made within 30 days of departure from Australia or New Zealand. Additionally, a credit card guarantee or full payment is required before proceeding with a booking.
If any problems or amendments to the arrangements arise and assistance is required, contact the operator listed on the vouchers. Payment of additional services will be made directly with our overseas tour operator.
Credit card guarantees are required when bookings are requested within thirty working days before departure. Courier fees may also apply.
INVOICE ERRORS OR OMISSIONS
The right is reserved to correct any errors in rates quoted or calculated for any service not withstanding that the invoice may have been paid in full. It is the responsibility of the agent to ensure that all services requested are correct. Rates may change after quotes due to special event periods.
Regrettably, no refund can be paid after programme services have commenced due to, but not limited by, reasons such as missed connections, illness or client’s choice to change itinerary. Similarly, no refund will be given should any ferry, airline or train schedule fail to operate on time. Sun Island Tours does not authorise overseas suppliers to promise a refund on our behalf.
Documents are normally issued three weeks prior to departure from Australia or New Zealand, and upon full payment. Some delays may occur in high season.
All rooms are run of the house unless otherwise stipulated. Double or twin beds may be requested, however cannot be guaranteed as there may be limited availability with the hotels. Single rooms are often smaller in size than other room types and may contain only a single bed. Triple rooms are usually twin rooms with a rollaway bed or a sofa bed. It is important to remember that room types and bedding configuration cannot be guaranteed and are subject to hotel’s availability at time of check-in. Child policy is based on one child per room sharing existing bedding with parents, unless otherwise specified. Rarely, hotels may be overbooked and it may be necessary to provide alternative accommodation. In such situations, the alternative accommodation will always be of a similar or higher standard.
Group Packages refer to organized special interest groups. Private Packages refer to individually customized bookings except when part of a cruise or coach tour.
Ferry and hydrofoil services and schedules are subject to change. A surcharge may apply for hydrofoil and jetcat if ferry cancelled or not available. No refund will be due from Sun Island Tours, however, you can speak to your travel insurance upon return to Australia or New Zealand. Ferry and hydrofoil schedules will only be made available upon arrival. Ferry and hydrofoil tickets will be supplied at your overseas destination.
Cruise companies reserve the right to change cruise vessels and itineraries without notice. Categories of cruise vessels vary from standard three star. Cruise companies reserve the right to cancel services due to insufficient number of passengers. Service charges do apply and are charged locally.
All products are costed in Australian dollars or New Zealand dollars as specified. In the event of exchange rate fluctuations, alterations in a currency or its sales tax, brochure prices are subject to change without notice. For the most up to date prices please contact our Reservations Department. We endeavour to set prices for all products at competitive levels and cannot always guarantee that a similar product is priced the same if booked direct. Prices are based on costs and exchange rates as at 05 March 2020. Additional cost supplement may vary for New Year’s, Christmas and special occasions. This will be highlighted on your invoice. “From” prices shown are per person, twin share, based on the lead-in room category, and the lowest prices at time of publication. “From” prices are a comparative guide only. Ask your travel consultant for exact pricing, dates, full inclusions, and availability. Each product or package selling price includes our fees to cover costs of the following: brochure production, research, reservation, documentation, advertising, postage, bank charges and remuneration to travel agents. Receipt of your deposit signifies your acceptance of those normal commercial costs and reservation fees paid to our overseas associates.
Certain cities and countries have tourist taxes which are to be paid locally at hotels upon arrival.
Usually tipping is extra unless specified on your documentation. Tipping is not mandatory, but we do encourage it if you have received good service. We recommend approximately AU$ 5-10 per day for guides and AU$ 3-5 for drivers.
All prices are guaranteed when paid in full.
We reserve the right to adjust our tour arrangements and costs to coincide with programme departures which are not daily. Alternatively, with your agreement, we will endeavour to arrange your tour and hotel arrangements by providing alternative arrangements of the same standard as the one originally booked. Some tours may be performed multilingually. Guaranteed departures are subject to coach company minimum numbers. Tours are not operated by Sun Island Tours. They are operated by local companies in each respective country.
Attempts should be made in the first instance to rectify any difficulties directly with the hotel management, our local representative or supplier. Should any difficulties not be resolved as they occur and you wish to lodge a complaint it should be forwarded in writing to Sun Island Tours with supporting documentation through your travel agents, within 30 days of return to Australia or New Zealand.
COMPANY LIABILITY RESPONSIBILITY
Sun Island Tours does not accept any liability for accident, damage, injury, delay, loss, irregularity, default or omissions whether negligent or otherwise of airline companies, coach operators, hoteliers, yacht and shipping companies, or those providing any services which Sun Island Tours acts on behalf of by the issuance of travel vouchers, tickets, coupons or similar as contracted between the client and the operators, of which Sun Island Tours has no direct control. No liability is accepted for any loss or damage to client’s property, sickness, injury or death arising from and related to acts of war, fire, floods, acts of God or governments or any other authorities. No liability is accepted for accidents relating to equipment and machinery failure or any industrial action taken directly or indirectly involving employees of company operators and their agents, carriers or whoever. Sun Island Tours is not responsible for advising health, visa and passport requirements. Sun Island Tours is an Australian and New Zealand Wholesaler; and even though we represent overseas destination management companies and services and products, we cannot be held responsible for any information or lack of on their behalf.
Force Majeure may refer to any event which is outside the reasonable scope of Sun Island Tours and affects our ability to deliver your confirmed services. This includes but is not limited to: armed conflict, natural disasters (including extreme weather), acts of God, epidemics/pandemics, civil strife, industrial dispute, nuclear or environmental fallout, and changes in law which limit your ability to complete your travel. In such an instance Sun Island Tours may elect to terminate your booking contract with us (in whole or partially); or amend your travel arrangements to another date or service. Fees may apply up to and inclusive of 100% of monies paid.
It is the responsibility of your travel agent to advise you of any amendments, alterations or important notes with regards to your travel arrangements. Furthermore, it is the responsibility of your agent to advise us of any special/additional requirements or amendments that may affect your travel arrangements held with us. It is the client’s responsibility to ensure that services on their vouchers are accurate prior to departure from Australia or New Zealand. All quotes and bookings made signify the acceptance of our booking conditions including important notes and content throughout this brochure.
Scenes shown are representative of those featured in the various programs but are not necessarily supplied or visited. Maps are not to scale and are provided as a guide to location only. Sun Island Tours endeavours to ensure the website is accurate however we cannot be held responsible for typographical errors, or errors arising from unforeseen circumstances.
Meals are indicated as follows: B = Breakfast, L = Lunch and D = Dinner. Where breakfast is free and included, as specified in the individual rates, there is no separate value and therefore cannot be refunded if not taken. Drinks with meals are not included.
Travel Insurance is strongly recommended for cover against loss of monies paid, loss of baggage, medical cover, injury etc. Ask your travel consultant for advice. Sun Island Tours does not accept responsibility for the loss or any expense incurred.