Sun Island Tours
Your Mediterranean & Middle Eastern Travel Experts
TERMS & CONDITIONS
DEPOSIT
A non-refundable deposit of $150.00 per person is required within 10 days upon confirmation of booking. After this period booking is subject to cancellation.
CRUISE DEPOSIT AND OPTIONS
Cruise deposits and options may vary with deadlines and deposit required. These will be outlined on invoices.
FINAL PAYMENT
Final payment is payable 45 days prior to departure date from Australia. Unless monies are actually received by Sun Island Tours, no responsibility is held for monies paid to other travel agents, acting on our behalf, for any accommodation, tours, car hire, cruises and/or any other Sun Island Tour products. Cruise bookings or some other tour and hotel options may require full payment earlier than 45 days.
CANCELLATIONS
All cancellation charges are based on the commencement date and cost of each confirmed service and are in addition to any charge levied by the client’s travel agent, if applicable, and will be applied, calculated by the number of days before the commencement date upon which written advice of cancellation is received by the Sun Island Tours office in Australia.
Cancellation Charges inclusive of GST:
45 days prior or more Deposit
44-22 days prior $220 per person
21-15 days prior 50% of total cost or $440 per person, whichever is greater
14 days or less 100% – No refund available
As well as the above charges some service providers may charge additional cancellation fees, any such fees will be added by us to the client’s account. The Tour Operator reserves the right to cancel any programme at any time. In the event of a complete cancellation of a programme by the tour operator, the passenger will be offered the choice of a full refund or an alternative programme. Cancellation fees vary on cruises.
AMENDMENT TO BOOKINGS
If a client wishes to amend their bookings after confirmation, an amendment fee of $33.00 (including GST) will be charged for each individual amendment. First amendment is free of charge. Any amendment is subject to availability as well as cancellation conditions.
AFTER DEPARTURE
If any problems or amendments to the arrangements arise and assistance is required, contact the operator listed on the vouchers. Payment of additional services will be made directly with our overseas tour operator.
LATE BOOKINGS
Credit card guarantees are required when bookings are requested within thirty working days before departure. Courier fees may also apply.
INVOICE ERRORS OR ORMISSIONS
The right is reserved to correct any errors in rates quoted or calculated for any service not withstanding that the invoice may have been paid in full. It is the responsibility of the agent to ensure that all services requested are correct. Rates may change after quotes due to special event periods.
REFUNDS
Regrettably, no refund can be paid after programme services have commenced due to, but not limited by, reasons such as missed connections, illness or client’s choice to change itinerary. Similarly, no refund will be given should any ferry, airline or train schedule fail to operate on time. Sun Island Tours does not authorise overseas suppliers to promise or refund on our behalf.
DOCUMENTATION
Documents are normally issued two weeks prior to departure from Australia, and upon full payment. Some delays may occur in high season. Reissue of documents will incur a $33.00 fee.
ACCOMMODATION
All rooms are run of the house unless otherwise stipulated. Double or twin beds may be requested, however cannot be guaranteed as there may be limited availability with the hotels. Single rooms are often smaller in size than other room types and may contain only a single bed. Triple rooms are usually twin rooms with a rollaway bed or a sofa bed. It is important to remember that room types and bedding configuration cannot be guaranteed and are subject to hotel’s availability at time of check-in. Hotel standards and star ratings in the brochure are an indication only and may vary in different countries. Standards are sometimes not indicative of expectations. Child policy is based on one child per room sharing existing bedding with parents, unless otherwise specified.
PACKAGES
Group Packages refer to organized special interest groups. Private Packages refer to individually customized bookings except when part of a cruise or coach tour.
FERRIES
Ferry and hydrofoil services and schedules are subject to change. A surcharge may apply for hydrofoil and jetcat if ferry cancelled or not available. Ferry and hydrofoil schedules will only be made available upon arrival. Ferry and Hydrofoil tickets will be supplied at your overseas destination.
CRUISES
Cruise companies reserve the right to change cruise vessels and itineraries without notice. Categories of cruise vessels vary from standard three star.
SELLING PRICES
All products are costed in Australian dollars. In the event of exchange rate fluctuations the costs are subject to change without notice. For the most up to date prices please contact reservations. We endeavour to set prices for all products, as shown in our brochure, at competitive levels and cannot always guarantee that a similar product may or may not be available at a lower price if booked direct. Additional cost supplement may vary for New Years, Christmas and special occasions. This will be highlighted on your invoice. Each product or package include in the selling price charges to cover costs of the following: brochure production, research, reservation, documentation, advertising, postage, bank charges and remuneration to travel agents. Receipt of your deposit signifies your acceptance of those normal commercial costs and reservation fees paid to our overseas associates. Book and stay specials only apply with stays of consecutive nights.
GUARANTEED PRICES
All prices are guaranteed when paid in full.
VARIATIONS IN TOUR PROGRAMMES
We reserve the right to adjust our tour arrangements and costs to coincide with programme departures which are not daily. Alternatively, with your agreement, we will endeavour to arrange your tour and hotel arrangements by providing alternative arrangements of the same standard as the one originally booked. Some tours may be performed bilingually. Guaranteed departures are subject to coach company minimum numbers. Departures are guaranteed only when booking is confirmed and deposit has been paid.
AIRLINES LIABILITY
All airlines by featuring and endorsing this brochure do not represent themselves either as contracting with any purchaser of a holiday from Sun Island Tours or as having any legal relationship with any such purchaser.
CONSUMER COMPLAINTS
Attempts should be made in the first instance to rectify any difficulties directly with the hotel management, our local representative or supplier. Should any difficulties not be resolved as they occur and you wish to lodge a complaint it should be forwarded in writing to Sun Island Tours with supporting documentation through your travel agents, within 30 days of return to Australia.
COMPANY LIABILITY RESPONSIBILITY
Sun Island Tours does not accept any liability for accident, damage, injury, delay, loss, irregularity, default or omissions whether negligent or otherwise of airline companies, coach operators, hoteliers, yacht and shipping companies, or those providing any services which Sun Island Tours acts on behalf of by the issuance of travel vouchers, tickets, coupons or similar as contracted between the client and the operators, of which Sun Island Tours has no direct control. No liability is accepted for any loss or damage to client’s property, sickness, injury or death arising from and related to acts of war, fire, floods, acts of God or governments or any other authorities. No liability is accepted for accidents relating to equipment and machinery failure or any industrial action taken directly or indirectly involving employees of company operators and their agents, carriers or whoever. Sun Island Tours is not responsible for advising health, visa and passport requirements.
AGENTS/CLIENTS RESPONSIBILITY
It is the responsibility of your travel agent to advise you of any amendments, alterations or important notes in regards to your travel arrangements. Furthermore, it is the responsibility of your agent to advise us of any special/additional requirements or amendments that may affect your travel arrangements held with us. It is the client’s responsibility to ensure that services on their vouchers are accurate prior to departure from Australia.
WEBSITE ACCURACY
Whilst every care has been taken in this website, Sun Island Tours cannot be held responsible for any changes in the hotel’s facilities or amenities as specified. Photographs of the hotel or its rooms are supplied by the hotel and decoration, fixtures and fittings in rooms provided may vary from those shown in the brochure. Hotel gradings are those suggested by relevant local authorities or our representatives and may vary from Tourist Office gradings. Scenes shown are representative of those featured in the various programs but are not necessarily supplied or visited. Maps are not to scale and are provided as a guide to location only. Sun Island Tours endeavours to ensure the website is accurate at all times however we cannot be held responsible for printing or typographical errors, or errors arising from unforeseen circumstances.
MEALS
Meals are indicated as follows: B = Breakfast, L = Lunch and D = Dinner. Where breakfast is free and included, as specified in the individual rates, there is no separate value and therefore cannot be refunded if not taken. Type of breakfast indicated in our brochure is subject to change. Drinks with meals are not included.
INSURANCE
Travel Insurance is strongly recommended for cover against loss of monies paid, loss of baggage, medical cover, injury etc. Ask your travel consultant for advice. Sun Island Tours does not accept responsibility for the loss or any expense incurred.
